CarPlayerSupport
Questions, ideas or a problem? We usually reply within a day.
Frequently asked questions
CarPlayer doesn’t appear in my car.
On your iPhone open Settings › General › CarPlay › your car › Customize and turn CarPlayer on. After installing or updating, disconnect and reconnect CarPlay once.
How do I mirror my iPhone screen?
In CarPlayer tap Start Sharing Screen and choose Share Entire Screen. In the car, open CarPlayer, confirm you’re parked and tap Screen Mirror.
Why is there sound but no picture?
Video in the car works only while parked and in cars that support it. Protected video (for example Netflix) shows black. That is a system rule.
How do I add IPTV channels?
Library › Add Source › M3U / M3U8 for a playlist link or file, or Xtream for your provider’s server, user name and password.
How does the free time work?
Every feature is free for 5 minutes a day. The time renews every 24 hours. Premium removes the limit.
How do I restore Premium on a new iPhone?
Open Settings in CarPlayer and tap Restore Purchases while signed in with the same Apple Account.
How do I get a refund?
Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.